Septic Emergency? Stay Calm — Professional Help Is On the Way (24/7)
True Water Septic | Victoria ∙ Langford ∙ Colwood ∙ Sooke ∙ Saanich ∙ Sidney ∙ Metchosin ∙ Highlands ∙ Gulf Islands
Backups, sounding alarms, wet ground, or unusual odours are clear signs your septic system requires immediate attention.
We provide rapid, professional response for Type 1, Type 2, and Type 3 systems — often arriving and resolving the issue the same day.
CALL OR TEXT 24/7: (250) 589-1410
Immediate Steps You Should Take Right Now
Acting quickly helps limit damage and protect health. Follow these proven steps in order:
- Stop using all water immediately
No toilets, showers, laundry, dishwasher, or taps. Every additional litre can worsen the situation. - Silence the alarm (if applicable)
Locate the control panel and press the “Silence” button. Check the breaker labelled “septic” or “pump” — turn it off and back on. - Keep everyone away from affected areas
Sewage poses health risks — restrict access for children and pets. - Avoid adding chemicals or additives
Enzymes, yeast, or commercial products can interfere with professional resolution. - Contact us right away
Call or text (250) 589-1410. We respond 24/7, including holidays. Share your address, system type (if known), and symptoms — we’ll guide you and dispatch promptly.
What Happens When We Arrive
Our priority is fast, effective restoration — typically the same day across most service areas.
- Full system diagnosis: tank levels, effluent filter, pumps, floats, alarms, control panel, and drain-field check
- Emergency cleaning or replacement of clogged filters, failed pumps, or stuck floats
- Temporary bypass solutions when needed to restore basic function quickly
- Detailed photo report and clear recommendations
- Priority scheduling for any follow-up repairs or maintenance plan
Common Emergencies We Address
We handle these situations regularly throughout Greater Victoria:
- Persistent high-level alarms
- Sewage backups into the home or fixtures
- Pump failures or burned-out motors
- Clogged or missing effluent filters
- Control panel or float switch malfunctions
- Surface breakout over the drain field (especially after heavy rain)
Most emergencies are resolved the same day. When the tank is full, we coordinate immediately with trusted licensed pumping professionals.
Prevent Future Emergencies
Many customers choose a regular maintenance program after an emergency. Routine professional check-ups identify potential issues early and help ensure reliable performance year-round.
We live here. We answer the phone here. We fix it fast and professionally.
True Water Septic — Family-owned and serving Greater Victoria since 2025.